Apprenticeships in Customer Services, Business (including Data Science), Engineering and Operations

  • Job Reference: 00000351-1
  • Date Posted: 20 November 2024
  • Recruiter: British Airways PLC
  • Location: Heathrow, London, UB7 0GB
  • Salary: £15,035 to £26,939
  • Sector: Administration, Call Centre / Customer Service, Engineering, Transport & Logistics
  • Job Type: Full-time

Job Description

Are you interested in working in the Aviation industry?  British Airways has exciting Apprenticeships available in Customer Services, Business, Data Science, Operations and Engineering!

APPRENTICE - CUSTOMER SERVICES

Do you want to work in a business role helping BA deliver an exceptional service for customers? You’ll get to taste a range of different departments at our Heathrow Head Office during this three-year programme. It could be collating Cabin Crew performance data, organising fundraising events for our charity partners or coordinating activity at our worldwide airports.

Duration: 18 Months
Location: London Heathrow
Requirements: Aged 17 by apprenticeship start date. English and Maths GCSE at grade 9 - 4 (A*- C) is desirable.
Salary: £16,916
Applications: Open 4th November 2024.  Closes 9th December 2024.

 

APPRENTICE - BUSINESS

Duration: 3 Years
Location: London Heathrow
Requirements: English and Maths GCSE at grade 9 - 4 (A*- C) is desirable.
Salary: £19,420
Applications: Open 4th November 2024.  Closes 9th December 2024. 

About the scheme:
Completing rotational placements in our head office and beyond, you’ll need to be ready for anything. We’ll give you real responsibility from the first day. We want you to meet every challenge head on in our fast-paced, collaborative culture. It could be collating and analysing Cabin Crew performance data, running meetings at Heathrow or organising an internal conference. Every step along the way, you’ll be working with, and supported by, people from different teams and business levels. For the first 12 months, you will study towards a Business Administration qualification. Upon successful completion, tailored conversations will then explore your onward pathway to study a further qualification within a more specialised area of our business.

 

APPRENTICESHIP - DATA SCIENCE

Duration: 4 Years
Location: London Heathrow
Requirements: GCSEs in English and Maths at grade 9 - 4 (A*- C) or equivalent. As well as hold or be predicted to hold 3 A Levels totalling a minimum of 128 UCAS points (equivalent to ABB), with a minimum grade of B at A Level Maths, or equivalent.
Salary: £26,938
Applications: Open 4th November 2024. Closes 9th December 2024

About the scheme:
Airlines are complex, everchanging and data rich, which means that the industry provides one of the most varied and interesting places for data and analytics professionals to work. Projects like tracking flight revenue against commercial targets, or measuring the impact on a change in fares, requires a creative approach identifying and exploiting value from current and new data sources, applying advanced analytical techniques and visualisations. You will study a Level 6 BSc in Data Science with our chosen training provider NCH.

 

APPRENTICE - ASPIRING LEADER

Duration: 4 Years
Location: London Heathrow
Requirements: GCSEs at grade 9 - 4 (A*- C) are desirable, and you’ll need to hold or be predicted to hold 2 A Level passes or Level 3 equivalent.
Salary: £26,938
Applications: Open 4th November 2024. Closes 9th December 2024

About the scheme:
You’ll need to be ready for anything. We’ll give you real responsibility from your first day. This apprenticeship will see you taking on several rotational placements in our Head Office and beyond, giving an in-depth insight into our colleague and customer experience and commercial, operations and strategy roles. You will gain the knowledge, skills and behaviours to become the type of leader we need, in our journey to A Better BA. On placement, you'll lead projects, be a key player in developing and implementing new ideas and even have the opportunity to mentor colleagues, giving you people management experience. In addition to all these amazing experiences, you’ll also complete a placement at Heathrow Airport in our customer experience team - enabling you to gain a real-life insight on the frontline with our customers, and use this learning to influence the projects you’ll be working on. You will study a Level 6 in Chartered Management qualification.

 

APPRENTICE - HEATHROW AIRCRAFT MAINTENANCE 

Duration: 3 Years
Location: London Heathrow
Requirements: Aged 16 by apprenticeship start date. Minimum of a grade 5 (B) in Maths. English and Science GCSE at grade 9 – 4 (A* - C) is desirable. We accept predicted grades but they must be achieved by the start of the apprenticeship. If you are already studying towards or have studied an engineering qualification, you are welcome to apply. Following your application, we will conduct a skills scan of your experience and prior qualifications to check your eligibility for apprenticeship funding.
Salary: £15,035, increasing in year 2 & 3.
Applications: Open 4th November 2024. Closes 9th December 2024.

About the scheme:
You’ll work alongside and learn from some incredibly talented engineers to become an aircraft engineer of tomorrow. Every day, you’ll develop your skills on real aircraft, in a real job. The initial training for this Apprenticeship will take place at our London Heathrow base. For the majority of the first year, you will then be based off-site and living away from home which is where you will train and study towards your CAA Part-66 Category A Licence Modules, as well as a Level 2 Diploma in Aerospace and Aviation Engineering, City and Guilds 4605-2. During your time away from Heathrow, we will provide complimentary accommodation for you close to your training base.

For years two and three, you will return to our Heathrow Base to work alongside our engineers with the potential to be placed in one of our other UK operational bases. You’ll continue to study towards achieving a Level 3 Engineering Technician apprenticeship (Aircraft Maintenance Fitter/Technician - Fixed and Rotary Wing); and by completing a Level 3 Diploma in Aviation Maintenance (Development Competence).

 

APPRENTICE - AIRCRAFT WORKSHOP

Duration: 3.5 Years
Location: London Heathrow
Requirements: Aged 16 by apprenticeship start date. Minimum of a grade 5 (B) in Maths (we accept predicted grades but they must be achieved by the start of the apprenticeship). English and Science GCSE at grade 9 – 4 (A* - C) is desirable.
Salary: £16,916 increasing in year 2 & 3
Applications: Open 4th November 2024. Closes 9th December 2024. 

About the scheme:
They’ll help you to develop your engineering skills, whilst repairing aircraft components in both ‘ramp’ and ‘hangar’ environments. You’ll rotate through different workshops, learning different skillsets, so you understand the nature of highly sophisticated aircraft components. Every day will feel new, and you’re going to be busy. As well as training on the job, you’ll be studying for the qualifications you need to become one of our future Workshop Engineers.

The initial training will take place at our London Heathrow Base. For the remainder of the first year, this Apprenticeship will then split between Farnborough College of Technology, where you will study towards a Composite Technician apprenticeship and the job training at British Airways. For year one, you will achieve an EAL level 2 Diploma in Advanced Manufacturing Engineering and study towards your knowledge skills and behaviours, and you will undertake placements at British Airways Heathrow base. In your second year, you will still attend college to further cover the knowledge skills and behaviours criteria and in your final year you will complete your work-based portfolio of evidence in preparation for the end point assessment which will complete your apprenticeship.

We will also supplement your learning with additional Aircraft related training in Air Legislation, Human Factors and Aircraft Composite repairs.

Due to the nature of the scheme, we cannot accept an application if you have achieved prior qualifications of HNC/HND or Degree in Engineering; or a BTEC Level 3 in Engineering.

APPRENTICE ENGINEERING SUPPLY CHAIN

Duration: 15 Months
Location: London Heathrow
Requirements: Aged 16 by apprenticeship start date. 3 GCSE’s including English and Maths GCSE at grade 9 - 4 (A* - C) is desirable.
Salary: £16,916
Applications: Open 4th November 2024. Closes 9th December 2024.  Closes 9th December 2024.

About the scheme:
You’ll work alongside and learn from some incredible people who support our engineering operation around the globe. Every day, you’ll develop your skills in a worldwide logistics operation, shipping aircraft components to our UK maintenance bases and overseas line stations. Over a series of placements, you’ll work in different areas of logistics and inventory management, gaining the experience and know how to help keep materials flowing to our engineers and aircraft. You’re going to be busy. Alongside comprehensive on-the-job training, you’ll be studying towards the qualifications you need to become one of our future Material Suppliers. You will also have opportunities to work in different operational environments supporting our aircraft maintenance inputs, ensuring that the right materials arrive at the right time in the right location.

APPRENTICE -GROUND OPERATIONS

Duration: 18 Months
Location: London Heathrow
Requirements: 3 GCSE’s including English and Maths GCSE at grade 9 - 4 (A* - C) is desirable. Full UK manual driving licence with 6 months driving experience by the start of the programme, and due to the manual handling aspect of the job, you’ll need to be able to lift up to 32kg.
Salary: £16,916
Applications: Open 4th November 2024. Closes 9th December 2024.

About the scheme:
It takes a carefully coordinated team effort to ensure our customers, and their luggage, leave on time, all the time. British Airways colleagues in Baggage Handling, Aircraft Loading and Ground Logistics all play their part. You’ll gain experience across all three teams, to learn how to operate our different systems and vehicles – and to gain a full understanding of how we deal with disruption and keep fights on schedule.

There’s a big focus on safety and security, so you’ll be kitted out with uniform, protective equipment and weather-resistant gear to enable you to do your job safely. You also need to be flexible and adaptable to different shift patterns, and just as happy being outdoors in all kinds of weather conditions. With extensive training, support and hands on experience, the programme will give you everything you need to gain an apprenticeship as an Aviation Ground Operative.

Click Apply button to find out more and apply!

Remember, if you have been a resident of Centrepoint present or past, you may be eligible for support to complete your application.

Contact jetreferral@centrepoint.org for support.

Good Luck!